Can't log in 2022-11-7

Upon launching Pan X, I was immediately logged out, and cannot log in, it says my credentials are bad. I have two passwords, Admin and User, neither works. Is the server having trouble right now? 12:21 AM California time.

I did successfully install b30 when it was released.

OK, I clicked the Lost Password link, reset my PW, and am now logged in. Weird.
Do we know why this happened?

There have been no outages in the past 24 hours, or in the past several days for that matter.

Just now, after Panorama Server quit (running Ventura) and I attempted to relaunch it, I got a message about a negative account balance in need of being corrected before I can use Server.

All of my account settings were gone, including on two other computers. I couldn’t log in or anything. Trying the Forgot Password got a message that my email is wrong.

I was able to start a free trial so at least I can work, but what the ???

After about 15 or more minutes, I was able to log in and I have 33 months showing in my account.

All are running properly again but this is scary in regards to servers getting knocked offline and unable to automatically restart. In this case I was right there, but a remote or unwatched server would have been stalled until someone intervened.

I have the same problem.

Multiple databases.

View Menu disappeared. Cannot edit. I cannot even move to another record,

My MacBook Pro running Monteray works fine but on My MacPro late 2013 running Mojave still a problem. The MacBook is version b30. On my MacPro likely the same but I cannot even check the version.

Already tried rebooting twice.

Your Panorama preferences may have gotten corrupted somehow. There is no way to uncorrupt them, but they can be deleted using these steps.

• If it is open, Quit from Panorama X
• Open a new window in the Finder
• Choose “Go To Folder” from the “Go” menu
• Enter ~/Library/Preferences/ and press the “Go” button
• Find the file “com.provue.PanoramaX.plist” and move it to the trash
• Relauch Panorama X (this will automatically create new, default preferences)
• Log into your Panorama account

If you’ve set up any options in the Panorama X preferences window, you will need to set them up again.

Thank Jim,

I have myself back by copying the file “com.provue.PanoramaX.plist” from a backup.

I am still stuck that my password that I have recorded in multiple places does not work when I try to change my password. This is because the email associated with changing my password no longer exists. When I moved to Nevada my Spectrum account of perhaps 20 or more years could not be economically used here because Spectrum does not service the Las Vegas Area.

Even if I want to change the password it asks me for my old password, whhich is the problem.

But I am up and running so I will comb my hard drive and see if I put the password somewhere else. But I doubt it.


Cool. I’ve never done that and I wouldn’t have known if it would work or not. I’m glad it did.

That’s why it’s never a good idea to rely on an ISP email account as your primary email address, for Panorama or anything else.

I dug out my password. Don’t have much reason to use it normally. So it was a little hidden. Me Bad.

All is running fine.

Thanks everyone for the help.


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