Trying to update to b38 hangs PanX

dave · April 9, 2024, 3:57pm

Did you follow the instructions in Jim’s Post?

Using Check for Updates bypasses the need for notarization, avoiding the scary dialog described below if you manually download. Unfortunately, however, the internal component conflict also affects the update process, so if you are running macOS 14.4 you’ll need to perform the extra manual steps described here (if you are running macOS 14.3 or earlier, the update process should just work normally without these extra steps):

Open the Panorama Software Updates window.

Click on the Download Update icon.

When the progress indicator shows that the download is finished, Panorama will hang instead of completing the update. You’ll need to force quit Panorama (which you can do by right clicking on the icon in the dock).

In the Finder, open the Downloads folder.

Double click on the panoramax.zip file to unzip it.

Drag the PanoramaX.app folder into the Applications folder, replacing your old copy of Panorama X.

Double click PanoramaX.app to launch it. If you are running macOS 14.4 you may need to enter your email address and password one more time, but you shouldn’t have to do it again after that.