Trying to update to b38 hangs PanX

[peterkienle]

First thing this morning PanX required me to enter my email/password. Then trying to install b38 update freezes the program. I am on MacOS 14.4.1 and haven’t experienced problems so far.

[dave]

Did you follow the instructions in Jim’s Post?

@admin

Using Check for Updates bypasses the need for notarization, avoiding the scary dialog described below if you manually download. Unfortunately, however, the internal component conflict also affects the update process, so if you are running macOS 14.4 you’ll need to perform the extra manual steps described here (if you are running macOS 14.3 or earlier, the update process should just work normally without these extra steps):

• Open the Panorama Software Updates window.
• Click on the Download Update icon.
• When the progress indicator shows that the download is finished, Panorama will hang instead of completing the update. You’ll need to force quit Panorama (which you can do by right clicking on the icon in the dock).
• In the Finder, open the Downloads folder.
• Double click on the panoramax.zip file to unzip it.
• Drag the PanoramaX.app folder into the Applications folder, replacing your old copy of Panorama X.
• Double click PanoramaX.app to launch it. If you are running macOS 14.4 you may need to enter your email address and password one more time, but you shouldn’t have to do it again after that.

[peterkienle]

Thanks for the advice. I did see the Jim’s post but thought it didn’t affect me because I am on macOS 14.4.1. Any way - it did work by dragging the new version app file to applications folder.

Thanks

[admin]

@peterkienle

thought it didn’t affect me because I am on macOS 14.4.1.

There was some speculation last week that macOS 14.4.1 would fix these problems but it does not. Fortunately the b38 version renders the question moot going forward.