Server disabled (low account balance)


Today Pan X gave me the following error messages.

Screenshot 2023-07-11 at 10.10.29 AM


Screenshot 2023-07-11 at 10.12.53 AM

This is the second time this error has occurred. The error went away when I restarted the server. Also, my account balance is (and was) adequate.

I’m not sure if this is a local issue, or a Pan X issue. Regardless of the source, the goal of this post is simply to bring this to the attention of admin.

All the best,


I don’t know why this happened, based on your description it should not have happened.

If it does happen again, here is something you can try. If you look down further in the Server preferences panel, you’ll see a battery icon. It should be green, but I imagine it had turned red and showed a low battery level. In any case you can click on this for an a pop-up menu.

CleanShot 2023-07-11 at 16.51.41@2x

If you choose Check Account Balance it will force your server to check with the ProVUE server for your account balance. This was intended for updating the server after you’ve made a payment, but if rebooting the server made it work I think this would also.

OK. I will try this next time. Thank you.