PanoramaX has lost the ability to open files [SOLVED - file was offline in OneDrive Cloud]

Error message (presumably from the OS, rather than PanoramaX) “The document “xxxx.pandb” could not be opened. Try your operation again. If that fails, quit and relaunch the application and try again.” M1 MacBook Pro (2020), 16GB RAM, 1TB SSD, OSX Ventura 13.5.

Now Panorama is crashing.


Translated Report (Full Report Below)

Process: PanoramaX [1548]
Path: /Applications/PanoramaX.app/Contents/MacOS/PanoramaX
Identifier: com.provue.PanoramaX
Version: 10.2.0.b33 (4268)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-08-16 10:34:25.2191 -0400
OS Version: macOS 13.5 (22G74)
Report Version: 12
Anonymous UUID: B937E086-4DF2-3AAF-0AF6-7DBC21EADF30

Time Awake Since Boot: 98 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called

Kernel Triage:
VM - (arg = 0x0) pmap_enter retried due to resource shortage
VM - (arg = 0x0) pmap_enter retried due to resource shortage

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x181208764 __pthread_kill + 8
1 libsystem_pthread.dylib 0x18123fc28 pthread_kill + 288
2 libsystem_c.dylib 0x18114dae8 abort + 180
3 CrashReporter 0x105213560 uncaught_exception_handler.cold.1 + 28
4 CrashReporter 0x1051fa870 uncaught_exception_handler + 52
5 HIToolbox 0x18ab475fc DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1692
6 HIToolbox 0x18ab46828 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 356
7 HIToolbox 0x18ab5ca40 SendEventToEventTarget + 40
8 HIToolbox 0x18abba8e4 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 416
9 HIToolbox 0x18abde564 SendMenuCommandWithContextAndModifiers + 56
10 HIToolbox 0x18abde4f4 SendMenuItemSelectedEvent + 352
11 HIToolbox 0x18abde320 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 100
12 HIToolbox 0x18abdece0 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 560
13 HIToolbox 0x18abdea00 _HandleMenuSelection2 + 416
14 AppKit 0x184695918 _NSHandleCarbonMenuEvent + 256
15 AppKit 0x18469573c _DPSEventHandledByCarbon + 60
16 AppKit 0x184543104 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2232
17 AppKit 0x184536f7c -[NSApplication run] + 464
18 AppKit 0x18450e3cc NSApplicationMain + 880
19 dyld 0x180ee7f28 start + 2236

Thread 1:
0 libsystem_pthread.dylib 0x18123ad8c start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x18123ad8c start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x18123ad8c start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x18123ad8c start_wqthread + 0

Thread 5:
0 libsystem_pthread.dylib 0x18123ad8c start_wqthread + 0

Thread 6:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x18120b030 __select + 8
1 CoreFoundation 0x18134816c __CFSocketManager + 636
2 libsystem_pthread.dylib 0x18123ffa8 _pthread_start + 148
3 libsystem_pthread.dylib 0x18123ada0 thread_start + 8

Thread 7:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x1811fff54 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x181212280 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x181208bb8 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x1812002d0 mach_msg + 24
4 CoreFoundation 0x18131e7e4 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x18131d0c4 __CFRunLoopRun + 1208
6 CoreFoundation 0x18131c4b8 CFRunLoopRunSpecific + 612
7 AppKit 0x18466df54 _NSEventThread + 172
8 libsystem_pthread.dylib 0x18123ffa8 _pthread_start + 148
9 libsystem_pthread.dylib 0x18123ada0 thread_start + 8

Thread 8:
0 libsystem_pthread.dylib 0x18123ad8c start_wqthread + 0

Thread 9:
0 libsystem_pthread.dylib 0x18123ad8c start_wqthread + 0

Thread 10:
0 libsystem_pthread.dylib 0x18123ad8c start_wqthread + 0

Thread 11:
0 libsystem_pthread.dylib 0x18123ad8c start_wqthread + 0

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000000 x2: 0x0000000000000000 x3: 0x0000000000000000
x4: 0x0000000000000010 x5: 0x0000000000002500 x6: 0x0000000000000000 x7: 0x0000000000000000
x8: 0xd333953ab06639d7 x9: 0xd333953b6c4a1957 x10: 0x000060000d4068c2 x11: 0x0000000000000003
x12: 0x0000000000000002 x13: 0x0000600001d6cd50 x14: 0x04000001dc2e3011 x15: 0x00000001dc2e3010
x16: 0x0000000000000148 x17: 0x00000001e0de73a0 x18: 0x0000000000000000 x19: 0x0000000000000006
x20: 0x00000001dc2c2080 x21: 0x0000000000000103 x22: 0x00000001dc2c2160 x23: 0x0000000000000000
x24: 0x000000016b0f2d60 x25: 0x0000600002383f70 x26: 0x0000000000000001 x27: 0x00006000033e4100
x28: 0x0000000000000000 fp: 0x000000016b0f2cf0 lr: 0x000000018123fc28
sp: 0x000000016b0f2cd0 pc: 0x0000000181208764 cpsr: 0x40001000
far: 0x00000001052235b0 esr: 0x56000080 Address size fault

Binary Images:
0x104d0c000 - 0x104ff3fff com.provue.PanoramaX (10.2.0.b33) <135ff96c-0ec1-3009-abfe-60f3d0eb15b6> /Applications/PanoramaX.app/Contents/MacOS/PanoramaX
0x1051f4000 - 0x10521bfff com.microsoft.CrashReporter (1.10.1) <5d9a50a5-8294-3fe4-89d7-8b3535d29612> /Applications/PanoramaX.app/Contents/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
0x105170000 - 0x10517ffff com.architechies.SyntaxKit (1.0.1) <0726142b-a995-3fd4-8066-b2fcce40c6bb> /Applications/PanoramaX.app/Contents/Frameworks/SyntaxKit.framework/Versions/A/SyntaxKit
0x11163c000 - 0x111647fff libobjc-trampolines.dylib () <8e928412-9e96-32d4-b173-d99beb9fed0b> /usr/lib/libobjc-trampolines.dylib
0x1163a4000 - 0x1163c3fff com.apple.security.csparser (3.0) /System/Library/Frameworks/Security.framework/Versions/A/PlugIns/csparser.bundle/Contents/MacOS/csparser
0x1163e4000 - 0x1163ebfff com.apple.CloudDocsFileProvider (1.0) /System/Library/Frameworks/FileProvider.framework/OverrideBundles/CloudDocsFileProvider.bundle/Contents/MacOS/CloudDocsFileProvider
0x1167b0000 - 0x1167b7fff com.apple.FileProviderOverride (855.140.6) /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FileProviderOverride.bundle/Contents/MacOS/FileProviderOverride
0x117888000 - 0x1178a7fff com.apple.findersync.fileprovideroverride.FinderSyncCollaborationFileProviderOverride (13.5) <3eeb03ea-b41e-3526-baf4-bb8c1dde7973> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FinderSyncCollaborationFileProviderOverride.bundle/Contents/MacOS/FinderSyncCollaborationFileProviderOverride
0x1811ff000 - 0x181238ff7 libsystem_kernel.dylib (
) <08c5fe2a-b0bf-3ab6-bb42-460c18917d33> /usr/lib/system/libsystem_kernel.dylib
0x181239000 - 0x181245fff libsystem_pthread.dylib () <1f30fb9a-bdf9-32db-a709-8417666a7e45> /usr/lib/system/libsystem_pthread.dylib
0x1810d7000 - 0x181155ff7 libsystem_c.dylib (
) <949943e2-52cb-3c95-ab08-7ed984333d03> /usr/lib/system/libsystem_c.dylib
0x18ab3e000 - 0x18ae71fff com.apple.HIToolbox (2.1.1) <9bed5c79-f02f-3e0b-9fdb-57d955cc68ba> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x18450a000 - 0x185419fff com.apple.AppKit (6.9) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x180ee2000 - 0x180f70587 dyld (*) /usr/lib/dyld
0x18129f000 - 0x181778fff com.apple.CoreFoundation (6.9) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
Writable regions: Total=1.5G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.5G(100%)

                            VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 256K 2
Activity Tracing 256K 1
CG backing stores 2176K 4
CG image 7824K 25
ColorSync 576K 29
CoreAnimation 20.9M 25
CoreGraphics 32K 2
CoreGraphics (reserved) 48K 3 reserved VM address space (unallocated)
CoreUI image data 80K 2
Foundation 416K 2
Image IO 16K 1
Kernel Alloc Once 32K 1
MALLOC 613.3M 69
MALLOC guard page 192K 10
MALLOC_MEDIUM (reserved) 792.0M 7 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 128.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.2M 12
Stack 13.8M 12
VM_ALLOCATE 288K 18
__AUTH 1028K 244
__AUTH_CONST 20.1M 438
__CTF 824 1
__DATA 7748K 428
__DATA_CONST 20.7M 447
__DATA_DIRTY 1253K 145
__FONT_DATA 2352 1
__LINKEDIT 802.9M 10
__OBJC_RO 66.4M 1
__OBJC_RW 2012K 1
__TEXT 426.3M 466
dyld private memory 272K 2
mapped file 451.9M 386
shared memory 912K 16
=========== ======= =======
TOTAL 3.4G 2812
TOTAL, minus reserved VM space 2.5G 2812


Full Report

{“app_name”:“PanoramaX”,“timestamp”:“2023-08-16 10:34:27.00 -0400”,“app_version”:“10.2.0.b33”,“slice_uuid”:“135ff96c-0ec1-3009-abfe-60f3d0eb15b6”,“build_version”:“4268”,“platform”:1,“bundleID”:“com.provue.PanoramaX”,“share_with_app_devs”:1,“is_first_party”:0,“bug_type”:“309”,“os_version”:“macOS 13.5 (22G74)”,“roots_installed”:0,“name”:“PanoramaX”,“incident_id”:“4692BBBF-4482-4231-A695-3EE8CB7E61C9”}
{
“uptime” : 98,
“procRole” : “Foreground”,
“version” : 2,
“userID” : 501,
“deployVersion” : 210,
“modelCode” : “MacBookPro17,1”,
“coalitionID” : 1250,
“osVersion” : {
“train” : “macOS 13.5”,
“build” : “22G74”,
“releaseType” : “User”
},
“captureTime” : “2023-08-16 10:34:25.2191 -0400”,
“incident” : “4692BBBF-4482-4231-A695-3EE8CB7E61C9”,
“pid” : 1548,
“translated” : false,
“cpuType” : “ARM-64”,
“roots_installed” : 0,
“bug_type” : “309”,
“procLaunch” : “2023-08-16 10:34:12.6210 -0400”,
“procStartAbsTime” : 2051459650,
“procExitAbsTime” : 2353093083,
“procName” : “PanoramaX”,
“procPath” : “/Applications/PanoramaX.app/Contents/MacOS/PanoramaX”,
“bundleInfo” : {“CFBundleShortVersionString”:“10.2.0.b33”,“CFBundleVersion”:“4268”,“CFBundleIdentifier”:“com.provue.PanoramaX”},
“storeInfo” : {“deviceIdentifierForVendor”:“AC03099D-CE9B-5CFD-B961-D715B052C85B”,“thirdParty”:true},
“parentProc” : “launchd”,
“parentPid” : 1,
“coalitionName” : “com.provue.PanoramaX”,
“crashReporterKey” : “B937E086-4DF2-3AAF-0AF6-7DBC21EADF30”,
“codeSigningID” : “com.provue.PanoramaX”,
“codeSigningTeamID” : “A3JA24848E”,
“codeSigningFlags” : 570503953,
“codeSigningValidationCategory” : 6,
“codeSigningTrustLevel” : 0,
“sip” : “enabled”,
“exception” : {“codes”:“0x0000000000000000, 0x0000000000000000”,“rawCodes”:[0,0],“type”:“EXC_CRASH”,“signal”:“SIGABRT”},
“ktriageinfo” : “VM - (arg = 0x0) pmap_enter retried due to resource shortage\nVM - (arg = 0x0) pmap_enter retried due to resource shortage\n”,
“asi” : {“libsystem_c.dylib”:[“abort() called”]},
“extMods” : {“caller”:{“thread_create”:0,“thread_set_state”:0,“task_for_pid”:0},“system”:{“thread_create”:0,“thread_set_state”:0,“task_for_pid”:0},“targeted”:{“thread_create”:0,“thread_set_state”:0,“task_for_pid”:0},“warnings”:0},
“faultingThread” : 0,
“threads” : [{“triggered”:true,“id”:13170,“threadState”:{“x”:[{“value”:0},{“value”:0},{“value”:0},{“value”:0},{“value”:16},{“value”:9472},{“value”:0},{“value”:0},{“value”:15218671645115169239},{“value”:15218671648267442519},{“value”:105553338591426},{“value”:3},{“value”:2},{“value”:105553147120976},{“value”:288230384140693521,“symbolLocation”:288230376151711745,“symbol”:“OBJC_CLASS_$_NSCallStackArray"},{“value”:7988981776,“symbolLocation”:0,“symbol”:"OBJC_CLASS$__NSCallStackArray”},{“value”:328},{“value”:8067642272},{“value”:0},{“value”:6},{“value”:7988846720,“symbolLocation”:0,“symbol”:“_main_thread”},{“value”:259},{“value”:7988846944,“symbolLocation”:224,“symbol”:“_main_thread”},{“value”:0},{“value”:6091124064},{“value”:105553153507184},{“value”:1},{“value”:105553170678016},{“value”:0}],“flavor”:“ARM_THREAD_STATE64”,“lr”:{“value”:6461586472},“cpsr”:{“value”:1073745920},“fp”:{“value”:6091123952},“sp”:{“value”:6091123920},“esr”:{“value”:1442840704,“description”:" Address size 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“usedImages” : [
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Model: MacBookPro17,1, BootROM 8422.141.2, proc 8:4:4 processors, 16 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
Memory Module: LPDDR4, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: May 13 2023 07:20:48 version 18.20.383.15.7.8.150 FWID 01-b37727a5
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: OpticalMouse
USB Device: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

I figured out what was going on. I was storing my files on OneDrive and they were in an “offline” state.