FOrum emails still not arriving

I still am not receiving anything in my emails from the forum. Dave T and I reported on this last week; we both use Outlook and it happened to both of us last Wednesday, when Dave says there was an update of the the forum software. Any word on what happened and how it can be fixed?

ProVUE does not have any insight into what is going on with the internals of Discourse. Discourse does run it’s own forum, I did a search there and did not find any reports of problems specific to Outlook.

ProVUE does not run the Discourse software ourselves, instead we subscribe to a server that manages the forum for us. They automatically update our copy of Discourse whenever Discourse releases a major update, which is usually twice a year. So I doubt there will be another update until next spring.

I think it is very unlikely that there is an Outlook specific problem. Email protocols are standardized, all clients are pretty much the same. I think it’s more likely that your ISP is not delivering the messages, either diverting them to spam or just rejecting them. You and Dave both use university email systems, perhaps there is some common email software that both of your universities are using.

The last email I received from the forum was Nov. 2. I’m using Apple Mail.

I received this message in my email (and every other one). The forum server is definitely sending out emails. I really have no way to debug why delivery isn’t getting through to specific people, and I’m pretty sure this is beyond ProVUE’s control.

It gets weirder and weirder. I have a second forum account (DaveT,) tied to my gmail.com email address, and email sent to it is automatically forwarded to my illinois.edu address, which is my primary address. I recently turned email mode on in my DaveT account, and those emails arrive safely at illinois.edu, after they are forwarded. Those that are sent directly to illinois.edu never arrive.

The admin section of this forum has an “Activity” list where users are listed, and can be sorted according to when they were last sent an email, when they were last seen, how many posts the have read etc. According to that list, the last post was sent to both of my accounts, along with everyone else on mailing list mode.

Have you talked to the UIUC email tech support folks? Were they any help?

No I haven’t. I’m retired, so I’m not actually employed by the university anymore. I just still have the email account.

I’m like you, but I still have access to IT support at OSU, so I’m about to phone them and I’ll let you know. They keep messing around with their web access stuff and finding things is sometimes annoyingly difficult.

Solved. I called the OSU folks and they said they can’t do anything about it but that I should resubscribe to the mailing list. So I went in and changed to a different email address on the forum preferences, and now I’m getting the emails again.

There’s apparently a lot to be desired in the Discourse software regarding the email connections. I reliably receive replies to my posts or private messages in my email.

What I’ve found that is not reliable, is using the included link to Visit Topic or to reply to this email. Reply to this Email is misleading. If I reply via email, it doesn’t show up here but I’ve discovered that it has a link that launches my browser and brings me here - to reply.