Unless you are the type of person who love trivial details, I wouldn’t read this. This provides some detail about the failure of two clients to synchronize correctly to the server this morning. A record added yesterday did not sync to two different clients (one of which was my computer).
Problem:
A PanX user, Polly, opened database ‘Worker’. In it she did not find a record that a co-worker had added previously.
I opened the same database and the record did not appear on my computer. I did a a Download Data and the record then appeared on my computer.
From this, I conclude that there was a syncing error on Polly’s machine and on my machine. The record should have been added to both upon opening the database today.
Investigation:
(1) Addition of the record of interest:
The record was added to the DB yesterday, 2/18, at 9:14 am. It is server record ID 2047. I don’ have the timestamps from yesterday.
The record was edited at 4:56 pm.
Currently, (2/19 at 12:32 pm) the Timestamp is 763.
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(2). Addition of a later record.
Another record was added to the database at 4:56 pm. It is ID 2048, and currently has a timestamp of 752.
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(3). Examination of Polly DB upon opening Worker this morning, when subject record was missing.
I obtained a copy of Polly DB before it was synced. I disconnected my computer from the server network, then opened Polly’s copy of the database.
Using this formula: aggregate({info(“serverrecordts”)},“max”), I obtained the maximum timestamp of 717.
(4). I did Download Data with my copy of Worker on my computer this morning and edited the subject record. The instrumentation log shows an edit around lines 2622-2666 of the instrumentation log, and record 2047 got a new timestamp of 756 (line 2667 of instrumentation log).
(4) I then connected Polly’s unsynced DB to the server network and connected the Worker DB.
Still no missing record.
Closed and re-opened Worker: still no missing record.
The Maximum Timestamp in the unsynced copy of the Worker DB is still 717, yet the server database has timestamps of 763 and higher.
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(5) After doing a Download Data both records added yesterday have appeared on my computer.
Conclusion: The data confirms that the Worker DB did not sync to the server even though there were later changes. I don’t know why; I’ll leave that to Jim.