Jim, please do stay focused on Team Server but do save this thread for later reading. I’m commenting only because this is important stuff to me and I believe ProVUE as well.
And ProVUE does not have an incentive for people to use more commands and functions? After someone has opted to purchase Panorama X, the sale has just begun. Now you want their love. The easiest, most effective, and efficient form of sales is from recommendations from users to their businesses, friends, and relatives. Only after a user has ‘mastered’ Panorama will that happen. Helping them learn Panorama’s options and capabilities is the path to more sales.
As for tracking, I wouldn’t mind it if ProVUE tracked the functions and commands that I used. ProVUE would then know what functions and command that I should not be ‘recommended’ to use as I’m already purchasing those.
When Panorama starts up, a splash screen could display stating ‘It looks like you haven’t used Aggregate lately. Click here to see how it can change your life. (Or whatever underused function wasn’t appearing in the user’s procedures.)
and stuff you’ve recently viewed or purchased is low hanging fruit
Speaking of low hanging fruit, I want Panorama to sell me on functions I may want to purchase…
If I type Append Array in the Search box, Topics shows nothing! The ArrayMultiSort page displays.
If I type ArrayAppend, DataArrayAppend does show up in the Topics list. Again, the ArrayMultiSort page displays.
Wouldn’t it be appropriate to also sell me AppendDataArray in the Topics?
The Topics list could show ArrayChange for those items that I have not yet used or read the topic page for and plain text for those pages that I have read giving me a clue that perhaps it is in the unread or unused Topics that my answer might lie.
Who wants to pick up the dictionary to start reading it. But perhaps if we can be led to a few interesting pages (based on the functions and commands we use, or haven’t read), then it might not seem overwhelming.
Bottom line: Recommend similar things that I haven’t used and haven’t recently read the docs for. It is not simple or easy but what love relationship isn’t work and hard.
Though that is tricky – if I click on a topic, then close the window or click away 5 seconds later, have I read that topic?
Our mail program already does this. It waits some short amount of time and if the email is left open beyond that time, it is marked as having been read. The user can manually reset it to being Unread. Panorama should do the same. But not via a menu, but rather a checkbox in the upper right corner of the Help page. In our face easy.
Sorry but my mind can’t stop.
How about the user being able to set a Flag on a Help page. Things like ‘Read Later’ or ‘Handy’ or whatever. I know that I regularly need to see again the format of a function. Being able to see my Go To regularly use via a Flag could make Help easier and handier.
And when I search fo ‘Trim’, I only see help with ‘Trim’ in their name. Mightn’t it be wise to offer up things like text funnels as those ‘trim’ text too.
And being able to see all of the Text manipulation commands with one grab. If I was to see that I’ve only read 20% of them, that might tell me that my answer lies in the unknown ones. Panorama can do anything. We just have to find or remember what that darn function was named.